Privacy Policy

Last Updated: January 15, 2025

Introduction

At NextGenFlare, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget trend analysis platform and related services.

We're committed to transparency about our data practices. You have the right to understand what information we collect and how we use it to provide better financial analysis tools.

This policy applies to all users of nextgenflare.com and complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information

Account Information Name, email address, phone number, and business details you provide during registration
Financial Data Budget information, expense categories, and financial trends you input for analysis
Usage Information How you interact with our platform, features used, and session data
Technical Data IP address, browser type, device information, and operating system details

Automatically Collected Information

We collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on our platform. This helps us understand user behavior and improve our services.

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

How We Use Your Information

We use your personal information for specific business purposes that benefit your experience with our platform:

  • Providing budget trend analysis and financial insights tailored to your data
  • Creating personalized dashboards and reports based on your financial information
  • Sending important account updates, security notifications, and service announcements
  • Improving our platform functionality and developing new features
  • Providing customer support and responding to your inquiries
  • Ensuring platform security and preventing unauthorized access
  • Complying with legal obligations and regulatory requirements

We don't use your financial data for advertising purposes or share it with third parties for marketing. Your budget information stays within our secure analysis environment.

Information Sharing and Disclosure

We don't sell your personal information to third parties. We may share your information only in these specific circumstances:

Service Providers

We work with trusted service providers who help us operate our platform, such as cloud hosting providers, payment processors, and customer support tools. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. We'll notify you about such requests unless legally prohibited.

Business Transfers

If NextGenFlare is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify users of any such changes.

Consent

We may share your information with your explicit consent for purposes not covered in this policy.

Your Privacy Rights

Under Canadian privacy law, you have several rights regarding your personal information:

Access Right

Request a copy of all personal information we hold about you, including how we use it and who we share it with.

Correction Right

Ask us to correct or update any inaccurate or incomplete personal information in your account.

Deletion Right

Request deletion of your personal information, subject to legal and business requirements.

Portability Right

Request your data in a structured, commonly used format for transfer to another service.

Withdrawal of Consent

Withdraw your consent for data processing where we rely on consent as our legal basis.

Complaint Right

File a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your information.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days.

Data Security

We implement comprehensive security measures to protect your personal and financial information:

  • End-to-end encryption for all data transmission between your device and our servers
  • Advanced encryption at rest for all stored financial data and personal information
  • Multi-factor authentication requirements for account access
  • Regular security audits and penetration testing by third-party security firms
  • Employee training on data protection and privacy best practices
  • Restricted access controls ensuring only authorized personnel can access your data
  • Secure backup systems with encrypted storage and controlled access

While we use industry-standard security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address emerging risks.

If we detect any security incident affecting your personal information, we'll notify you promptly and take immediate steps to minimize any potential impact.

Data Retention

How Long We Keep Your Information

Account Active We retain all account and financial data while your account remains active
7 Years Financial records kept for tax and regulatory compliance after account closure
3 Years Usage logs and technical data for security and platform improvement
30 Days Deleted data remains in secure backups before permanent removal

We retain your information only as long as necessary for the purposes outlined in this policy or as required by Canadian law. When we no longer need your information, we securely delete or anonymize it.

You can request deletion of your account and associated data at any time, subject to our legal obligations to retain certain financial records.

International Data Transfers

Your information is primarily stored and processed in Canada. In some cases, we may transfer your data to service providers located in other countries, including the United States.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Contractual agreements requiring the same level of protection as Canadian privacy law
  • Certification under recognized privacy frameworks
  • Regular audits of international service providers' privacy practices

We don't transfer your financial data outside Canada unless absolutely necessary for platform operation, and only with appropriate security measures.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through:

  • Email notification to your registered email address
  • Prominent notice on our website and platform dashboard
  • In-app notifications when you next log into your account

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top shows when we last modified this policy.

If you don't agree with any changes, you can close your account before the changes take effect. Continued use of our platform after changes indicates acceptance of the updated policy.

Privacy Questions and Concerns

If you have questions about this privacy policy or concerns about how we handle your personal information, we're here to help.

Phone +886 2 2389 4550
Address 100, Taiwan, Taipei City, Zhongzheng District, 忠孝西路一段50號21樓之16

We respond to privacy inquiries within 5 business days and aim to resolve any concerns as quickly as possible.